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What happens after I place my order?
When your order is placed on the web site, you will see an "Order Confirmation" page, which will be your receipt of order. It will also have your order confirmation number included. This is confirmation that your order has successfully been registered in our system. Your order is then sent to us over a secure connection. All orders will be processed, in most cases, within 24 hours. You will also receive an e-mail confirmation once your order has been received by The Gift Horse Basket Company. Lastly you will be notified by e-mail when your order has been shipped.

What if I do not receive an order confirmation via e-mail?
You will receive an order confirmation message via e-mail shortly after The Gift Horse Basket Company receives your order. If you do not receive this message within two hours of placing your order, there might be a delay on the web due to traffic or the e-mail address you entered may have been incorrectly spelled. In any event, simply contact our customer service and we can make sure your order is being processed.

Can I change my order?
After you submit an order you may change, add to or delete your order in the event your order has not already been shipped. Simply contact our customer service.

Do you accept credit cards?
The Gift Horse Basket Company accepts VISA and MasterCard.

When does my credit card get charged?
The Gift Horse Basket Company will not charge your credit card until we ship your order. We may however authorize payment for services prior to shipping your order. If your order can't be completed due to insufficient funds you will be contacted to determine the correct course of action on your order.

What was the total charged to my credit card?
When you place your order online, you are presented with the total price for your order including shipping, handling and any applicable taxes. Washington residents only will be charged sales tax. Immediately following receipt of your order, you will be sent an order confirmation via e-mail. This e-mail will include an itemized list of all charges and the total price (charge to your card).